Refund and Returns Policy
Last updated: 28-12-2025
1. Returns Eligibility
We accept returns within 3 days of delivery, provided that:
- The item is unused and in original condition
- Original packaging is intact
- Proof of purchase is provided
2. Non-Returnable Items
Returns will not be accepted for:
- Used or damaged items
- Items damaged due to misuse
- Items returned after 3 days
3. Return Process
To request a return:
📧 Email support@matevea.com with:
- Order number
- Reason for return
- Photos (if applicable)
Approval is required before sending items back.
4. Refunds
- Approved refunds will be processed to the original payment method
- Shipping fees are non-refundable unless the item is defective
- Refund processing may take 7–14 business days
5. Exchanges
Exchanges are subject to product availability and approval.
6. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery.
