Key Clarifications:

Do Matevea products include mate, dried fruits, or herbs?

No. Matevea does not sell consumable products.
All ritual and flavor containers are sold empty, allowing you to personalize your experience with your own ingredients.

What are the ritual / flavor containers used for?

They are designed to hold your own natural flavor accents such as dried fruits or herbs, helping you personalize your mate ritual in a clean, elegant way.

Are the products food-safe?

Yes. All Matevea products are made using food-grade materials and are designed for safe everyday use.

Can I use Matevea products for drinks other than mate?

Yes. Matevea drinkware is suitable for hot and cold beverages, including green tea, herbal tea, and fresh fruit infusions.
Not suitable for carbonated drinks.

Care & Maintenance

How do I clean Matevea products?

Most products can be hand-washed with warm water and mild soap.
Body items may be dishwasher-safe, please check individual product care instructions.

Orders & Payments

What payment methods do you accept?

We accept major credit and debit cards available at checkout.

Is my payment information secure?

Yes. All payments are processed through secure, third-party payment gateways. Matevea does not store or process your card details.

Shipping & Delivery

Where do you ship?

We currently ship across the UAE. Shipping availability is shown at checkout.

How long does delivery take?

Delivery times vary by location and courier. Estimated delivery timelines will be displayed during checkout.

Will I receive tracking information?

Yes. Once your order is shipped, you will receive a tracking link via email or SMS.

Orders & Payments

Do Matevea products include mate, dried fruits, or herbs?

No. Matevea does not sell consumable products.
All ritual and flavor containers are sold empty, allowing you to personalize your experience with your own ingredients.

What are the ritual / flavor containers used for?

They are designed to hold your own natural flavor accents such as dried fruits or herbs, helping you personalize your mate ritual in a clean, elegant way.

Returns & Exchanges

What is your return policy?

We accept returns within 3 days of delivery, provided the item is unused and in its original packaging.
Please refer to our Return & Refund Policy for full details.

How do I request a return or exchange?

Email support@matevea.com with your order number and reason for return. Our team will guide you through the process.

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos, and we will assist you promptly.

Wellness & Responsibility

Does Matevea make health or medical claims?

No. Matevea promotes mindful rituals and lifestyle habits but does not provide medical or dietary advice.

Is Matevea environmentally conscious?

Yes. We focus on reusable products, durable materials, and minimal packaging to support more responsible consumption.

Gifting & Personalization

Do you offer gift sets?

Yes. We offer curated gift sets designed for sharing and special occasions.

Can I send Matevea products as a gift?

Absolutely. Gift orders can be shipped directly to the recipient.

How can I contact Matevea?

You can reach us at support@matevea.com or through the Contact page.

Legal & Transparency

Are the images showing fruits or herbs included with the products?

No. Any fruits or herbs shown are for illustration purposes only and are not included.

Closing Statement (Optional Ux Copy)

Still have questions?
We’re here to help you drink up, link up, and glow up — every step of the ritual.