Last updated: 28-12-2025

1. Introduction

Matevea (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with the applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from www.matevea.com.

2. Information We Collect

We may collect the following information:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address

Transaction Information

  • Order details
  • Payment confirmation (processed securely via third-party payment gateways)

Matevea does not store or process credit/debit card details directly.

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

3. How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Communicate order updates and customer support
  • Improve website performance and user experience
  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal data.

4. Cookies

We use cookies to:

  • Enable essential website functionality
  • Analyze traffic and performance
  • Improve user experience

You may disable cookies through your browser settings; however, some features may not function properly.

5. Data Sharing

We may share your data only with:

  • Payment service providers
  • Shipping and logistics partners
  • Legal or regulatory authorities when required by law

All third parties are contractually obligated to protect your data.

6. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, or disclosure.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent where applicable

Requests can be submitted to: support@matevea.com

8. Data Retention

We retain personal data only for as long as necessary to fulfil legal, contractual, and business obligations.

9. Contact

For privacy-related inquiries:
📧 support@matevea.com